Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how Lava&luxe ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from [Website URL] (the "Site"). This policy is designed to comply with the New Zealand Privacy Act 2020.

1. Information We Collect

When you visit or use our Site, we may collect the following types of personal information:

a. Personal Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third‑party payment providers; we do not store card details)

  • Account login details (if you create an account)

b. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Communicate with you regarding orders, shipping, or customer support

  • Improve our products, services, and website functionality

  • Detect and prevent fraud or security issues

  • Comply with legal and regulatory obligations

  • Send marketing communications (only where consent has been given)

3. Legal Basis for Processing (NZ Privacy Act 2020)

We collect and use personal information only when:

  • It is necessary to provide our services

  • You have given consent

  • It is required by law

  • It is necessary for legitimate business purposes

4. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Payment gateways and financial institutions

  • Shipping and logistics providers

  • Website hosting and analytics providers

  • Legal or regulatory authorities (when required by law)

All third parties are required to protect your information and use it only for the intended purpose.

5. International Data Transfers

Your information may be stored or processed outside New Zealand. Where this occurs, we take reasonable steps to ensure your data is protected in a manner consistent with the New Zealand Privacy Act 2020.

6. Cookies

We use cookies to:

  • Enable essential website functionality

  • Analyse website traffic and usage

  • Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

9. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

  • Access your personal information

  • Request correction of your personal information

  • Withdraw consent for marketing communications

  • Make a complaint to the Office of the Privacy Commissioner (OPC)

To exercise your rights, contact us using the details below.

10. Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lava&luxe
Email:
Address: 

By using our Site, you agree to the terms of this Privacy Policy.