FAQ

ORDERING AND SALES

We accept all major credit and debit cards.
You can also pay via PayPal or Afterpay
Click and collect orders must be paid for before collection

📦✨ We don't have a physical Lava & Luxe store, but you can order online and pick up your order! 🛍️

No sorry we do not send out free samples.
We recommend buying the smallest size (10ml fragrance or 3ml Tester for example) to test out the product.

No, Except Perfume Bottles tray, we currently do not offer wholesale pricing or wholesale accounts. 🛍️✨ All orders are processed at our regular retail pricing. 💖📦

Returns & Damages

Sometimes things can get damaged in transit. Please email us or use our Contact Form to submit a damage report.

Please ensure you give us as much detail as possible and submit photos showing the damage.

No. Returns or exchanges due to a change of mind are not accepted. Please review your order carefully before completing your purchase.

On the odd occasion you may receive an incorrect or missing item in your order – this doesn’t happen very often, but if it does please reach out to us and we’ll get things sorted for you ASAP.

Shipping

Yes you can!

Make sure you choose the shipping option ‘Click & Collect’ when you checkout.

Please ensure you wait to receive the confirmation email stating your order is ready to collect before coming in. If you come in before receiving this email you might not be able to collect your order at that time.

We offer free delivery on qualifying orders. Your final delivery cost will be calculated and displayed at checkout based on your location and order contents.

We Use NZ Post

If your tracking information shows your parcel has been delivered but you haven’t received it please call the courier company directly to get more details from your driver.